Online Auction Support

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Activity overview

Latest activity by Online Auction Support
  • Online Auction Support created an article,

    How do I bid online?

    Select an event to attend.   Here are some basics in navigating your simulcast screen. If you'd like to open additional lanes, be sure to click the 'Show All Lanes Panel'. Proceed to the next imag...

  • Online Auction Support created an article,

    How can I attend a dealer event if I am not a dealer?

    The public is not authorized to attend the dealer events. These events are for licensed dealers only.

  • Online Auction Support created an article,

    What do the lights represent?

    The lights are used in dealer events as a reference to the dealer arbitration policy. They are not relevant to GSA Pubic Buyers.

  • Online Auction Support created an article,

    Why hasn't the GSA sale started?

    The auction does not always start precisely at the scheduled time. A dealer lane may still be running and the GSA sale cannot begin until that event is finished. Please be patient as the wait time ...

  • Online Auction Support created an article,

    Payment & Pick Up of Vehicle

    If purchasing in person, or are within driving distance of the auction, you can come down to sign your paperwork, pay for your vehicle (cash or card), and pick up your vehicle. If purchasing online...

  • Online Auction Support created an article,

    Why don't I see the 'Ok to Sell' Button?

    The ‘Ok to Sell’ button will only appear when there are active bids on the vehicle.

  • Online Auction Support created an article,

    How can I manage my purchases?

    Download the AVC Dealer App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...

  • Online Auction Support created an article,

    Where can I see my purchases?

    To view your activity, you have 2 options… Option 1: Go to the ‘Purchased’ Tab to the right of the simulcast video screen. Click on the tab to view the items you’ve purchased.   Option 2: Go to ...

  • Online Auction Support created an article,

    How do I turn the sound on/off?

    Scroll over the video screen. You should see an option to ‘Play’. Click on this to activate the audio. *Don’t see the ‘Play’ icon? If the bidding has started, send a message to the block using the ...

  • Online Auction Support created an article,

    How do I set up an alert to know when my vehicle is running? (IAS)

    Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page.   On S...